Privacy policy

Privacy Policy

This Privacy Policy describes how KIZA (kizastore.com) collects, uses, and shares your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site.

When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information, email address, and phone number.

How We Use Your Information

We use the information we collect to:

  • Fulfill orders placed through the site (processing payment, arranging shipping, providing invoices and order confirmations)
  • Communicate with you about your order, including shipping updates and tracking information
  • Screen orders for potential risk or fraud
  • Improve and optimize our site

Sharing Your Information

We share your personal information with third parties to help us process your orders and operate our website:

  • Shopify: Our e-commerce platform that hosts our store and processes data on our behalf
  • DPO Group: Our payment processor that handles all online transactions securely
  • iPostita (Rwanda Post): Our shipping carrier that receives your address to deliver your order

We may also share your personal information to comply with applicable laws and regulations, to respond to a legal request, or to otherwise protect our rights.

Data Retention

When you place an order through the site, we retain your order information for our records unless you ask us to delete this information.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, contact us at contact@kizastore.com.

Cookies

Our site uses cookies to keep track of your shopping cart and to understand how you use the site. You can control cookies through your browser settings.

Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For questions about this privacy policy or your personal data, contact us at: