FAQ - Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about KIZA, our products, shipping, and how to work with us. Can't find your answer? Contact us at contact@kizastore.com
About KIZA
What is KIZA?
KIZA is a Rwandan cultural fashion brand based in Kigali. We design and produce premium jerseys, hoodies, and caps that celebrate Rwandan identity, heritage, and national pride. Every KIZA product is made in Rwanda by Rwandans.
Where is the KIZA store located?
Our physical store is located on KG 17 Ave in Kigali, Rwanda. You can visit us in person or shop online at kizastore.com with worldwide delivery.
What does KIZA mean?
KIZA draws from Rwandan culture and identity. The brand represents progress, pride, and the new generation of Rwandan creativity. Every product carries a piece of Rwanda's story.
Are KIZA products really made in Rwanda?
Yes. Every jersey, hoodie, and cap is designed and produced in Kigali, Rwanda. We work with local production facilities and Rwandan craftspeople. When you buy from KIZA, you directly support Rwandan employment and creativity.
Products and Collections
What products does KIZA sell?
We sell football jerseys, basketball jerseys, hoodies, and caps. All products are designed in Kigali and feature Rwandan cultural elements like Imigongo art patterns, national colors, and symbolic motifs.
What is Imigongo art on KIZA jerseys?
Imigongo is a centuries-old Rwandan art form using geometric patterns traditionally crafted from cow dung and natural pigments. KIZA reinterprets these sacred patterns on modern sportswear, turning each jersey into a wearable piece of Rwandan heritage.
What sizes are available?
Most products are available from S to XXL in adult sizes. Some football jerseys also come in kids sizes. Check the size chart on each product page for exact measurements. Our jerseys have a unisex athletic fit.
Are KIZA jerseys official national team kits?
No. KIZA creates independent Rwandan jerseys that celebrate Rwanda's culture and identity through original design. We are not affiliated with any national sports federation. Our jerseys are cultural sportswear, not official team kits.
Customization and Team Orders
Can I customize a KIZA football jersey with my name and number?
Yes. We offer name and number customization on the back of our football jerseys. Contact us at contact@kizastore.com to discuss your customization before ordering. This service is available on football jerseys only.
Does KIZA work with sports clubs and teams?
Yes. We work with football, basketball, volleyball, and handball clubs. We offer custom team quotes with the possibility of a fully personalized design for your team. Contact us at contact@kizastore.com for a custom quote.
Can KIZA design a custom jersey for my team?
Absolutely. We offer fully custom jersey design for sports teams, schools, and organizations. We handle the design, production, and delivery - all made in Kigali. Contact us with your project details for a tailored quote.
What sports do you cover for team orders?
We produce custom jerseys and sportswear for football, basketball, volleyball, and handball teams. Whether you need 10 or 200 pieces, we can deliver.
Shipping and Delivery
Do you ship worldwide?
Yes. We ship to every country from Kigali, Rwanda via iPostita (Rwanda Post) with a tracking number. Most orders to Europe, North America, and Africa arrive within 7 to 21 business days.
How long does delivery take?
Processing takes 1 to 3 business days. Delivery depends on your location: 5 to 10 days for Africa, 10 to 21 days for Europe and North America. You will receive a tracking number by email once your order ships.
Are customs duties included in the price?
No. International orders may be subject to import taxes or customs fees upon arrival. These charges depend on your country and are the responsibility of the buyer. Contact your local customs office for details.
Can I track my order?
Yes. Every order ships with a tracking number sent to your email. You can track your package through the iPostita tracking system or the carrier's website.
Rwanda Souvenirs and Gifts
What is the best souvenir to buy in Rwanda?
Rwanda offers incredible souvenirs including Agaseke peace baskets, Imigongo art, Rwandan coffee, and cultural fashion. KIZA jerseys and hoodies are among the most popular modern Rwanda souvenirs, combining authentic Rwandan design with premium quality. Unlike generic tourist merchandise, every KIZA piece is designed and made in Kigali.
Where to buy souvenirs in Kigali?
Kigali has several great shopping spots for souvenirs. For traditional crafts, visit Caplaki Craft Village or Kimironko Market. For premium Rwandan cultural fashion, visit the KIZA store on KG 17 Ave. You can also shop online at kizastore.com for worldwide delivery.
What gift should I bring back from Rwanda?
The best gifts from Rwanda are items that carry cultural meaning. KIZA jerseys and hoodies make meaningful Rwanda gifts because they feature authentic Rwandan design, Imigongo art, and national symbolism. They are wearable, practical, and tell a story that generic souvenirs cannot.
Can I buy Rwanda souvenirs online?
Yes. KIZA is one of the few Rwandan brands that ships souvenirs worldwide from Kigali. Our entire collection of jerseys, hoodies, and caps is available at kizastore.com with tracked international delivery. No need to wait for your trip.
Is KIZA a good brand for Rwanda gifts?
KIZA is widely recognized as one of the best Rwandan fashion brands for gifts and souvenirs. Our products are worn by locals, the Rwandan diaspora, and visitors worldwide. Every piece is designed and made in Kigali with authentic cultural meaning.